No one ever wants to make a claim, but we believe that a claim is the true test of an insurer—and we promise to do our utmost to make the process as simple and streamlined as possible.

Loss Prevention

We believe that preventing the disruption caused by an accident or loss is by far preferable to receiving a claims settlement, no matter how generous. Our risk-prevention efforts include risk consulting and loss prevention advice for businesses and personal clients.

Our Claims Process

In addition to our commitment to assist you in settling your claims with the insurer fairly and quickly, we offer a range of claims services to ensure that your claim is handled with the utmost care. We will:

  • Act as your advocate in any dispute with the insurer
  • Track your claim’s progress
  • Attend all claim review sessions
  • Preside at and perform audit functions
  • Carefully analyze large claims
  • Educate you on claims procedures and reporting requirements
  • Make recommendations on settling coverage issues and denials of questionable claims

To notify us of a claim or to learn more about the services we offer, contact us at Alternatively, you can contact your account executive or our claims manager, Cameron Robinson, at 416.640.3400,

In the event of an after-hours emergency, you can also contact your insurer directly from the emergency list below or contact Cameron Robinson on his mobile number at 416.315.9444. If the claim is reported to the insurer directly, please contact your account executive on the next business day.

For Property claims, please take steps in order to protect the property from further loss or damage and mitigate where possible. For Liability claims, do not admit responsibility or liability and document the facts, circumstances and evidence where possible.